We want our customers to be happy with their purchase, if for some reason you are not, please contact us directly with your issue, within 30 days of the delivery. We strive for 100% satisfaction guarantee! Please email us at: firstname.lastname@example.org
We work hard to ensure our customers are happy with their purchases and, if not, we will work with the customer to replace the item or refund the cost whichever is needed. We ask that if you have an issue you please contact us here at Speak the Name first before commenting on social media.
If you bought a piece that was sent directly to you from the manufacturer and you have an issue please do not send that product back to the manufacturer, but send email explaining the issue to email@example.com so we can give you an address to make the return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued the refund. Please note that the refund may not show up immediately, depending on your credit card policy.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, please just send us an email to: firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
*If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, Contact us at email@example.com and we will email you a return shipping address.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.